Shipping Information
Shipping Methods
Smallappliance.com requests that all customers provide an address that both UPS and USPS Priority can deliver to. If you are unable to provide an address please call 1-888-277-5776 for further assistance.
Air Shipping for Continental U.S.
For urgent requests, we will ship your order by UPS 2nd Day or Next Day Air for an additional shipping fee. 2nd Day Air orders placed by 2:00 p.m. Eastern Standard Time will be shipped the same day and will arrive in two business days. Orders placed after 2:00 p.m. Eastern Time will ship the following day and will arrive in three business days from the time of order.
UPS Next Day Air
Orders placed by 2:00 p.m Eastern Time will be shipped the same day and will arrive the following day. Orders placed after 2:00 p.m. Eastern Time will ship the following day and will arrive in two business days from the time of order.
Air shipping is available for Hawaii, Alaska and Puerto Rico depending upon merchandise ordered and delivery requirements.
Please note: There will be no UPS deliveries on Saturdays.
Where We Ship To
We ship to all 50 U.S. states, District of Columbia, Puerto Rico and the U.S. Virgin Islands. For any order shipping to Hawaii, Alaska and Puerto Rico, additional shipping charges will apply. All orders shipping to Alaska, Hawaii or Puerto Rico may be subject to shipping fee adjustments. We will notify of any such adjustment before the order is processed. At this time, we are unable to ship to international addresses such as an APO, FPO boxes or Canada.
If UPS/USPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS/USPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction.
If a package is marked "REFUSED" the consumer will be charged a $15.00 fee for inbound shipping and restocking.
Track Your Order
Want to know when to expect your order? You can find out exactly when your order was shipped through your free personal Smallappliance.com account. Simply click on View Order Status and History to see all of your current and past orders. Sign up or login now for quick access to this and many other features designed to make your shopping experience enjoyable and convenient. If you prefer to shop as a guest, you may also call Customer Service at 1-888-277-5776 and a representative will be happy to provide you with any information about your order.
Shipping Confirmation
All in-stock orders will be shipped within 48 hours. If you provided an e-mail address, you will receive an automated e-mail providing you with your carrier and tracking information. For further assistance please call 1-888-277-5776. |