SmallAppliance.com

Our return policy is very simple. If you are unhappy with any part purchased from us, you can return it for a refund ( less outbound shipping charges and credit card fees). ANY FOOD CONTACT PART RETURNED WILL BE CHARGED A 50% RESTOCKING FEE. THIS FEE APPLIES TO ALL BRNAD NEW FOOD CONTACT PARTS. IF THE PART IS USED IT CANNOT BE RETURNED. If an order is returned after 30 days from shipment date, the we reserve the right to refuse the package.

*Receipt required for all SmallAppliance.com Extended Warranties.

The following are the exceptions to the above policy.

Electrical Parts including batteries are a final sale and are not returnable under any circumstances.

Shavers, Personal Care, Dental Products, and their accessories are considered sanitary items and cannot be returned once they have been opened.

Items where UPC code has been removed from carton are non refundable.

Any food contact replacement part or accessory cannot be returned. Some examples of these are glass coffee carafes, blender blades, glass blender jars, mixer wire whips, coffee maker filters and mixing bowls.

Any item or part that has been opened, used or washed cannot be returned.

Defective Policy
Final sale defective electrical components must be returned to us within seven (7) business days upon customer receipt with all original packaging. Upon our receipt of the defective part one of our authorized and factory trained technicians will examine the item. If the item is proven to be defective we will replace the item at no cost. No refunds for electrical components will be given, these parts can only be exchanged.

Most shavers and dental products sold today come with a 30 to 60 day money back guarantee offered by the manufacturer. To take advantage of these offers, just follow the manufacturers directions located with the documents that accompanied the product.

To obtain a RMA# for your return, please email your request to returns@smallappliance.com. RMA requests are filled Mon.-Fri. usually within 48-72 hours. Products returned without an RMA number will be subject to a 50% processing fee.

Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. If you wish to remove an item from your order that is a special order item, there is a 50% cancelation fee for that special ordered item.

As a company registered with the New York State Department of Taxation, Smallappliance.com is required to collect sales tax on all orders shipped within the state of New York. Sales tax will be calculated based on the NY County receiving the product.

All in stock items ship within 48 hours.

All in stock items ship the same or next business day.

If UPS/USPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS/USPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction.
If a package is marked "REFUSED" the consumer will be charged a $15.00 fee for inbound shipping and restocking.